- 售前
- 1.树立一切为用户服务的思想，做文明经商、礼貌待客；
- 2.要热情接待来厂客户，做好洽谈订货和签订合同工作；
- 3.做好用户来电、来涵、来访工作，尽量满足用户要求；
- 4.经常进行市场调查，为企业提供适销对路的市场信息；
- 5.端正经营作风，对来厂用户以诚相待，不欺不骗；
- 6.搞好全厂订货、货物发出工作。
- Pre-sale
- 1. Set up the idea of serving all users, do civilized business, polite hospitality;
- 2. To warmly receive customers coming to the factory, and do a good job of negotiating orders and signing contracts;
- 3. Do a good job of user calls, incoming visits, and try to meet user requirements;
- 4. Conduct market research regularly to provide marketable market information for enterprises;
- 5. Correct management style, to the factory users to treat each other with sincerity, do not cheat;
- 6. Do a good job of ordering and sending goods throughout the factory.
- 售中
- 1.合同管理设有组长、管理人员；
- 2.使用工商局印制的统一合同；
- 3.建立合同档案，并完善归档管理；
- 4统一合同编号，业务员取合同外出需要有编号归档，谁出问题谁负责；
- 5.签订合同需要按党的政策、法令和经济合同法的有关规定执行；
- 6.本厂合同不转借和私自外厂使用，如造成损失后果有自己负责；
- 7.合同签订需要按照合同规定全面履行自己的义务，做好服务工作，使用户满意。
- For sale
- 1. Team leader and management personnel shall be set up for contract management;
- 2. Uniform contracts printed by the Administration for Industry and Commerce;
- 3. Set up contract files and improve the archiving management;
- 4. Uniform the contract number, the salesman needs to have the number to file when he/she goes out to get the contract, and the one who has the problem will be responsible for it.
- 5. The signing of the contract shall be carried out in accordance with the Party's policies, decrees and relevant provisions of the Economic Contract Law;
- 6. The contract of our factory shall not be lent or used privately by other factories, and we shall be responsible for the consequences of losses caused by ourselves.
- 7. The signing of the contract shall fully fulfill its obligations in accordance with the provisions of the contract, and do a good job of service to satisfy the users.
- 售后
- 1.认真做好售后服务工作，要明确分工其责；
- 2.按合同规定用户要求准时将货物如数送达交货地点；
- 3.及时安排技术人员为用户安装试机，代培技术人员；
- 4.要经常走访用户，听取意见，改进工作， 进一步完善售后服务工作；
- 5.对用户未来人，来函提出的质量问题，要及时解决，尽快达到用户满意；
- 6.凡用户来厂购配件，要保质保量尽快解决；
- 7.设定热线电话， 24小时值班服务，及时回答咨询。
- After-sale
- 1. Do a good job of after-sales service, and make clear the division of responsibilities;
- 2. Deliver the goods to the place of delivery on time as required by the user in accordance with the contract;
- 3. Timely arrange technical personnel to install test machine for users and train technical personnel on behalf of users;
- 4. Visiting users frequently, listening to their opinions, improving the work and further perfecting the after-sales service;
- 5. For the quality problems raised by the future users, solve them in time to achieve customer satisfaction as soon as possible;
- 6. Where users come to the factory to buy accessories, to ensure quality and quantity as soon as possible to solve;
- 7. Set up a hotline, 24-hour on-duty service, and timely answer inquiries.
